How to Order
United States
You can call Monday through Friday, 8 AM to 8 PM Eastern Time, or fax us at any time, day or night. Having your customer number and item numbers ready when you call will speed the ordering process. If you don’t, just give us as much information as possible and we will do the rest. We will provide you with pricing and availability when you place your order. We will even give you your invoice number. A $25 minimum order is required (within the United States).
If you need to know the status of an order you've already placed, call us and we will let you know the exact whereabouts of your order.
Orders can be placed by phone at either our toll-free number, 800-257-7737 or 1-609-267-3700. Our sales representatives are available 8 AM to 8 PM Eastern Time, Monday through Friday.
Fax orders can be sent to 800-255-9866 or 1-609-288-9058. Our fax numbers are available 24 hours a day, seven days a week.
If you already have an account with us you can take advantage of our Online Ordering or our Online Catalog for a quick and easy way of contacting us 24 hours a day.
International
Orders can be placed by phone by calling our international sales associates between the hours of 8:00 AM and 5:00 PM, EST at 1-609-267-3700.
If you need to know the status of an order you've already placed, call us and we will let you know the exact whereabouts of your order.
Fax orders to to 1-609-288-9058. Our fax numbers are available 24 hours a day, seven days a week.
If you already have an account with us you can take advantage of our Online Ordering or email us at intlsales@fmponline.com for a quick and easy way of contacting us 24 hours a day.
Print Order Forms
For your convienience, you can now download PDF versions of our order forms for
Custom Made Wire Shelving,
Custom Made Filters,
Custom Made Gaskets,
Custom Made Cutting Boards,
and Imprint Thermometers.
Adobe® Acrobat® Reader®, a free software, is required to view and print PDF files. Download your free copy here.
Shipping
United States
All stock orders placed by 5:00 PM Eastern Time will be shipped the same day (within the continental United States).
We ship most of our orders by UPS. If you require an alternative, just let us know when placing your order. Some orders must be shipped by truck due to size and weight requirements.
International
If your order is being shipped to a US forwarder, we primarily use UPS for small shipments. Large shipments are sent by a carrier whose rates are most favorable to you. Air and ocean freight shipments can be sent directly to you. Our international sales associates will provide you with any details.
Payment
United States
Open accounts may be arranged by submitting an FMP credit application, which can be obtained by calling us. Please allow 3 weeks for processing. If you do not have an open account, you can either prepay your order or have it shipped C.O.D. As an added convenience, you can charge your purchases to VISA, MasterCard, American Express or Discover.
International
You may prepay your orders by wire transfer, check by mail or charge them to VISA, MasterCard, American Express or Discover. Open accounts may be arranged by submitting an FMP credit application which can be obtained by contacting us. Transactions will be conducted using USD.
Shortages
Although we try our best to ensure the accuracy of your order, discrepancies can occur. Be sure to check all packages upon receipt. If you have any questions, please call us.
Damage
We package all orders with the same care and attention you would if you were packaging it yourself. Unfortunately, accidents do happen. If your order is damaged upon receipt, call us immediately so we can assist in your claim and ship your reorder. It is very important that you save your carton exactly as it was received for claims inspection.
Satisfaction Guarantee
If you are not completely satisfied with an item for any reason, simply call us within 60 days of the invoice date. We will issue a Return Merchandise Authorization (RMA) number, and you can return the item for credit. There will be no restocking charge on any stock item returned within the 60-day limit. In some cases, non-stock items will be subject to a restocking charge or may not be returnable. Custom-made items are not returnable.
We stand behind the warranties of our suppliers and repair or replace any defective merchandise in accordance with their warranty. Occasionally, we will ask you to return the product directly to the manufacturer, which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturer’s warranty.
Please remember: all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective.
